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Controls trouble

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Hello,
I’m asking for your help because I think I’m going to go crazy. I installed a retropie image that I have been using for quite some time and which works perfectly with a usb and raspberry 3b controller. On the picade terminal, the controls are not recognized as necessary whatever the configuration. only the stick and 2 buttons work. I can’t add credit to run the games either. Anyway, I think I need to configure the controls in another menu.
Does anyone have a solution or has they experienced this problem before?
Sorry I’m not really familiar with Retropie and I’m really in trouble.
Thanks for your help.

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